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The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs'
Review "admirably straightforward book… refreshingly no–nonsense". (Financial Times , Thursday 27th March 2008)"admirably straightforward book… refreshingly no–nonsens£ 18.99
Mexico: Health and Safety Travel Guide'
Product Description A directory of more than 225 English-speaking physicians and 50 of the best hospitals in more than 40 popular vacation spots in Mexico, this guide is for the 50 percent of all17.50
The Politics of Health Care Reform: Lessons from the Past, Prospects for the Future'
19.99
The Corporate Practice of Medicine: Competition and Innovation in Health Care (California/ Milbank Books on Health & the Public)'
Product Description One of the country's leading health economists presents a provocative analysis of the transformation of American medicine from a system of professional dominance to an industr18.95